Frequently Asked Questions
Check most frequently asked questions here
Air Purifiers
Are air purifiers noisy?
Most air purifiers operate quietly, but noise levels can vary. Many models have different speed settings that allow you to adjust the noise level.
Are air purifiers safe to use around children and pets?
Yes, air purifiers are safe to use around children and pets. Ensure the unit is placed securely and follow the manufacturer's safety guidelines.
Can air purifiers help with pet allergies?
Yes, air purifiers can help reduce pet dander and other allergens in the air, which can alleviate symptoms for those with pet allergies.
Can air purifiers help with seasonal allergies?
Yes, air purifiers can significantly reduce pollen and other allergens in the air, providing relief from seasonal allergies.
Can air purifiers help with smoke and pollution?
Yes, air purifiers with HEPA and activated carbon filters can effectively reduce smoke and pollution particles in the air.
Can air purifiers remove odours?
Yes, air purifiers with activated carbon filters are effective at removing odours from smoke, cooking, pets, and more.
Can I use an air purifier with a humidifier?
Yes, you can use an air purifier and a humidifier together to improve air quality and maintain optimal humidity levels.
Do air purifiers help with mould?
Air purifiers can help reduce mould spores in the air, but they do not address the underlying moisture issue. Use in conjunction with a dehumidifier for better results.
Do air purifiers produce ozone?
Most air purifiers do not produce ozone. Avoid models that use ozone generators, as ozone can be harmful to health.
How do air purifiers work?
Air purifiers typically use filters, such as HEPA filters, to trap particles and pollutants from the air. Some models also use activated carbon filters to remove odours and gases.
How do I know if my air purifier is working?
Many air purifiers have indicators that show air quality levels or when a filter needs to be replaced. Additionally, improved air quality and reduced allergy symptoms are good signs.
How do I maintain my air purifier?
Regularly clean the exterior and replace filters as recommended by the manufacturer. Some models may also require occasional cleaning of the interior components.
How energy-efficient are air purifiers?
Many air purifiers are designed to be energy-efficient, but energy usage can vary by model. Look for units with energy-saving features or certifications.
How long does it take for an air purifier to clean a room?
The time it takes to clean a room depends on the air purifier's capacity and the room size. Generally, it can take anywhere from 30 minutes to several hours.
How often should I replace the filter in my air purifier?
Filter replacement frequency varies by model and usage but generally ranges from every 6 to 12 months. Check your air purifierâs manual for specific recommendations.
What are the benefits of using an air purifier?
Air purifiers help remove pollutants, allergens, and contaminants from the air, improving indoor air quality and benefiting those with allergies, asthma, or respiratory conditions.
What is a HEPA filter?
A HEPA (High-Efficiency Particulate Air) filter is a type of filter that can trap 99.97% of particles as small as 0.3 microns, including dust, pollen, and smoke.
What is an activated carbon filter?
An activated carbon filter is designed to absorb and remove gases, odours, and chemical vapours from the air, complementing the particle filtration of HEPA filters.
What size air purifier do I need for my room?
Choose an air purifier based on the room size it is rated for. Check the unitâs specifications for the recommended room size coverage.
Where should I place my air purifier?
Place your air purifier in a central location where you spend the most time, such as the living room or bedroom, for maximum effectiveness.
Dehumidifiers
Are dehumidifiers noisy?
Noise levels vary by model. Many modern dehumidifiers, like those from Meaco and Solenco, are designed to operate quietly, making them suitable for use in bedrooms and living areas.
Are there dehumidifiers suitable for large spaces?
Yes, both Meaco and Solenco offer high-capacity dehumidifiers designed for larger spaces like basements and open-plan areas.
Can a dehumidifier help with mould problems?
Yes, by reducing humidity levels, dehumidifiers can prevent mould growth. However, existing mould should be cleaned before using a dehumidifier.
Can I leave my dehumidifier running all day?
Yes, dehumidifiers are designed to run continuously. Many models have an auto shut-off feature when the water tank is full.
Can I use a dehumidifier in a cold room?
Yes, but ensure the dehumidifier is suitable for lower temperatures. Some models are designed to operate efficiently in cooler environments.
Can I use a dehumidifier in multiple rooms?
While you can move a dehumidifier from room to room, it is most effective when used continuously in one space to maintain consistent humidity levels.
Do dehumidifiers improve air quality?
Yes, dehumidifiers reduce moisture levels, which can decrease the presence of allergens like dust mites and mould spores, thereby improving air quality.
How do I choose the right size dehumidifier for my space?
Choose a dehumidifier based on the room size and humidity level. Larger rooms or areas with high humidity may require higher capacity units.
How do I know when to replace my dehumidifier?
If your dehumidifier is no longer effectively reducing humidity, requires frequent repairs, or is outdated, it may be time to replace it.
How do I set up my dehumidifier?
Place the dehumidifier in a central location, plug it in, and set the desired humidity level. Make sure the air intake and exhaust are not obstructed.
How energy-efficient are Meaco and Solenco dehumidifiers?
Both brands offer energy-efficient models that consume less electricity, helping to reduce energy bills while maintaining effective dehumidification.
How long does it take for a dehumidifier to lower humidity?
This depends on the room size, humidity level, and dehumidifier capacity. It can take a few hours to a day to reach the desired humidity level.
How often should I empty the water tank?
The frequency of emptying the water tank depends on the dehumidifier's capacity and the humidity level in your home. Most units have an indicator light to signal when the tank is full.
What are the benefits of using a dehumidifier?
Dehumidifiers help reduce humidity levels, preventing mould growth, protecting furniture, and improving indoor air quality, which can alleviate allergies and respiratory issues.
What features should I look for in a dehumidifier?
Key features include adjustable humidity settings, auto shut-off, continuous drainage options, and low noise operation. Meaco and Solenco offer models with these features.
What is a dehumidifier and how does it work?
A dehumidifier removes excess moisture from the air by drawing in humid air, cooling it to condense the moisture, and then releasing dry air back into the room.
What is the difference between Meaco and Solenco dehumidifiers?
Both brands offer high-quality dehumidifiers, but they may differ in features, design, and specific models. Meaco is known for its energy efficiency, while Solenco offers robust performance and advanced technology.
What is the ideal humidity level for my home?
The ideal indoor humidity level is between 40-60%. Maintaining this range can improve comfort and prevent issues like mould and dust mites.
What maintenance is required for a dehumidifier?
Regular maintenance includes emptying the water tank, cleaning the filter, and occasionally wiping down the unit. Refer to the user manual for specific instructions.
What should I do if my dehumidifier stops working?
Check the power supply, ensure the water tank is empty, and clean the filter. If issues persist, refer to the user manual or contact customer support.
Fans
Are replacement parts available for your fans?
Yes, replacement parts are available for many of our fan models. Contact our customer service team for assistance with obtaining parts.
Are your fans energy-efficient?
Yes, our fans are designed to be energy-efficient, providing powerful cooling while consuming less electricity.
Are your fans safe to use around children and pets?
Yes, our fans are designed with safety in mind. They have stable bases and protective grills to prevent accidents.
Can I adjust the height of pedestal fans?
Yes, our pedestal fans typically have adjustable heights, allowing you to direct airflow as needed.
Can I use a fan with an air conditioner?
Yes, using a fan with an air conditioner can help circulate cool air more effectively, reducing energy consumption and improving comfort.
Can I use your fans outdoors?
Our fans are primarily designed for indoor use. If you need a fan for outdoor use, ensure it is placed in a covered area to protect it from the elements.
Can your fans oscillate?
Yes, many of our fans feature oscillation, which allows them to rotate and distribute air evenly throughout the room.
Do your fans come with a warranty?
Yes, all our fans come with a manufacturerâs warranty. Please refer to the product details for specific warranty information.
Do your fans have a remote control?
Some models come with a remote control for added convenience, allowing you to adjust settings from a distance.
Do your fans have a timer function?
Yes, many of our fans feature a timer function, allowing you to set the fan to operate for a specific duration.
How do I assemble my fan?
Assembly instructions are included with each fan. Generally, it involves attaching the base and securing the fan head. Detailed steps are provided in the user manual.
How do I choose the right fan for my room?
Consider the room size and your cooling needs. Tower fans are great for large rooms, while desk and pedestal fans are suitable for smaller spaces or personal use.
How do I clean and maintain my fan?
Regularly clean the fan blades and grill with a soft cloth and mild detergent. Ensure the fan is unplugged before cleaning and follow the manufacturerâs instructions for maintenance.
How effective are fans at cooling a room?
Fans are effective at circulating air and providing a cooling breeze. While they do not lower the room temperature, they enhance comfort by promoting air movement.
How noisy are your fans?
Noise levels vary by model. Many of our fans are designed to operate quietly, making them suitable for use in bedrooms and offices.
What features should I look for in a fan?
Look for features such as adjustable speed settings, oscillation, remote control, timer functions, and energy efficiency to ensure optimal performance and convenience.
What is the difference between a pedestal fan and a tower fan?
Pedestal fans have an adjustable height and are ideal for targeted cooling, while tower fans are sleek, space-saving, and provide wide-area air circulation.
What is the power consumption of your fans?
Power consumption varies by model. Check the product specifications for detailed information on power usage.
What should I do if my fan stops working?
Check the power connection and ensure the fan is plugged in properly. If the issue persists, refer to the troubleshooting section in the user manual or contact customer support.
What types of fans do you offer?
We offer a variety of fans, including pedestal and desk fans, each designed to provide effective cooling and air circulation.
Troubleshooting
How can I connect my Hobots to Wi-Fi?
First, Reset(not restart) Wifi.(D8's try use hotspot, if it connects then Wifi issue). If the issue persists, Delete app and redownload, turn off booseters..
How do I redeem my One 4 All card?
We are currently accepting One 4 All cards instore only. Please retain your card after making your purchase, as should you wish to return any items bought using a One 4 All card, we will use this payment method to refund you.
I replaced the filter, but the 'replace filter' light is still on. What should I do? (CF8500)
First, Reset unit. Press and hold power button for 3 seconds..
I replaced the filter, but the 'replace filter' light is still on. What should I do? (CF8608)
First, Reset unit. Video on Solenco Youtube will show customer. If the issue persists, https://www.youtube.com/watch?v=wB9UnXC4F3E.
What do 'E1' and 'E2' errors mean on my dehumidifier? (Model: Dehumidifiers)
First, Send to Solenco..
What do 'L3' and 'L4' errors mean on my dehumidifier? (Model: Dehumidifiers)
First, Check temps. Units are either running below 5 degrees or above 35 degrees and wont operate. If the issue persists, If temps are normal, this can be a temp sensor fault in which case, send to Solenco..
What does it mean when my 1056 and Pedestal's fan won't turn on and displays '88'?
First, Send to Solenco, fan motor issue..
What does it mean when my 650's fan won't turn on and displays '88'?
First, Send to Solenco, fan motor issue..
What does it mean when my Hobots shows 'Unit says hardware error - contact service'?
First, Send to Solenco, there is a faulty component..
What should I do if my dehumidifier trips the power? (Model: Dehumidifiers)
First, Change plug point. If the issue persists, Send to solenco, compressor has seized..
What should I do if my dehumidifier's compressor is making a noise? (Model: Dehumidifiers)
First, Compressors will do this as they age. Important to make sure the unit still collects water.. If the issue persists, If compressor makes big noise and no water it needs to come back to Solenco..
What should I do if my Hobots won't dock?
First, Check unit has latest firmware. Check that there is blue light on dock station. If the issue persists, no blue light on dock station, docking station needs repair. Send to Solenco.
What should I do if my Legee won't mop? (Model: Hobots)
First, Check cleaning mode. If the issue persists, Send to Solenco, sweep pad module issue..
What should I do if my Legee won't vacuum? (Model: Hobots)
First, Check cleaning mode. If the issue persists, Send to Solenco, vacuum motor issue..
What should I do if my Legee's wheels squeak? (Model: Hobots)
First, Will happen on most slick hard surfaces as tracks wear down..
What should I do if pressing buttons on my dehumidifier doesn't change the display? (Model: Dehumidifiers)
First, Press and hold relevant childlock button.. If the issue persists, Take unit off night mode..
Why didn't my dehumidifier turn off when the bucket was full? (Model: Dehumidifiers)
First, Check float sensor, make sure it isnt stuck.. If the issue persists, If not stuck, send back to Solenco, float sensor issue..
Why does my 260C show 'Fan does not charge'?
First, Try new plugpoint. If the issue persists, Send to Solenco as there is a loose connection..
Why does my 260C show 'Fan won't turn on or blades twitch and then stop'?
First, Clean fan. Check the fan blade is secure in the fan, it can come loose..
Why does my 650 show 'Power port giving issues(Usually Micro usb-B)'?
First, Older units need a conversion kit-Send to Solenco for quote.
Why does my dehumidifier collect very little water? (Model: Dehumidifiers)
First, Check temps, colder temps= less water. Check Target vs actual RH. If target achieved/close= min water. If the issue persists, If temps are normal and target is greater than 10% vs actual, set to CO. If still no water,send to Solenco, compress or humid sensor..
Why does my dehumidifier start and turn off after a few minutes? (Model: Dehumidifiers)
First, Check target humidity. Unit has likely achieved target and checking the air. Check room size, no smaller than 4m². If the issue persists, Put unit on CO, if unit does the same, send to Solenco..
Why does my dehumidifier's bucket fill with water even though there's an outlet pipe? (Model: Dehumidifiers)
First, Check the unit is higher than draining point. Check that pipe is not longer than needed and secure.. If the issue persists, Make a hole 2cm from connect point on top of hose. If that does not work send to Solenco as there is an internal blockage..
Why does my Hobots keep reversing?
First, Check that the sensors are clean and bumper is on correctly. If the issue persists, Send to Solenco, Faulty Cliff sensors.
Why does my Hobots show 'Error 46'?
First, Check that nothing is stuck in the Lidar. If the issue persists, Send to Solenco, faulty Lidar or Main board..
Why does my Hobots show 'Legee does not remember maps'?
First, Check that customer actually clicks "save map". If the issue persists, Send to Solenco, main board issue..
Why does my Hobots show 'Legee says "close lid", but lid is closed'?
First, Dirt bin not inserted all the way. Or Dirtbin lid not closed properly..
Why does my Hobots work for only 5 minutes and then says it's done?
First, Check firmware and latest app. Factory reset.. If the issue persists, Send to Solenco, main board issue..
Why does my Hobots's battery die quickly?
First, Determine age of unit as battery degrades over time and per use.. If the issue persists, Depending on details received about unit age and size of house contact Service to confirm if battery is faulty or battery has degraded..
Why does my Hobots's water tank say it's empty when it's full?
First, Check firmware and latest app. Run unit for 10min and check if it registers. If the issue persists, Send to Solenco, Waterpump is faulty..
Why does my Legee keep saying it is stuck, but it isn't? (Model: Hobots)
First, Clean sensors. If the issue persists, Send to Solenco Cliff sensor issue..
Why does my Legee keep turning in a circle? (Model: Hobots)
First, Check firmware and app.. If the issue persists, Send to Solenco, wheel motor issue..
Why don't the beads change colour in my mini dehumidifier? (Model: Dehumidifiers)
First, Customer has overcharged unit and burnt the beads. Not a warranty repair..
Why is my 1056 and Pedestal fan making a clicking noise during oscillation?
First, Clean fan. Run on max speed and let it rotate left to right for 3-4 hours.. If the issue persists, Send to Solenco sync motor issues..
Why is my 650's fan making a noise while turning?
First, Clean fan. Run on max speed and let it rotate left to right for 3-4 hours.. If the issue persists, Send to solenco, sync motor issue..
Why is my dehumidifier's fan making a terrible noise (specifically Arete)? (Model: Dehumidifiers)
First, Send to Solenco, nut on fan blade is loose..
Why is the red light on my CF8500 saying the air or filter is dirty?
First, Clean the prefilter and blow out the air quality sensor. If the issue persists, Send to Solenco for Display and air sensor replacement.
Why isn't the display on my dehumidifier showing the numbers clearly? (Model: Dehumidifiers)
First, send to Solenco, faulty display..
Why won't my dehumidifier collect water? (Model: Dehumidifiers)
First, Check humidity setting. Target must be below Actual RH. Check Temps 5-35 Degree operating range.. If the issue persists, If set target is below actual RH and coils are dry, Send to Solenco..
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